Integrated system managing customers, products, orders and invoicing in Manchester and the North-West

This single intregated system allows this manufacturer of pressure-relieving equipment to run their business. The system tracks customers, manages quotations and evaluations, allows sales staff to enter orders for equipment (hired or bought) and then tracks these orders between different departments up to the point of completion. The system also manages all aspects of sales order processing, invoicing and credit notes.

This system was built by Wise Owl for Park House Healthcare, a manufacturer of pressure-relieving equipment and includes the following components:

• An enquiry system, including contact management
• Module ensuring correct access to system and tracking user changes
• Diary or calendar of appointments
• Reminders and callbacks sales system
• System logging all possible events for any given contact
• System for ordering, hiring, delivering and invoicing products
• System for sending quotations and order conversion
• Evaluations system for FSRs and orders on approval
• Intranet system for hiring equipment
• Intranet website for order processing and invoicing
• Works orders and delivery handling system
• Invoicing and credit notes web site