An enquiry system, including contact management in Manchester and the North-West

In any CRM or contact management system, it is important to be able to find the organisation or person you are looking for! The PHOCUS contacts module makes this as easy and flexible as possible, by providing a filtering facility letting client staff search by any entered field.

In addition, the PHOCUS contact management module includes:

Breadcrumbs, whereby you can always see not only which contact you are working with at the top of the screen, but also the chain of organisations to which this contact belongs. So for example if you are working with a particular hospital, you could see that this was part of a given health authority, itself part of the NHS.
An email logging facility

This was part of the integrated system managing customers, products, orders and invoicing built by Wise Owl for Park House Healthcare, a manufacturer of pressure-relieving equipment.

You can see more details about this project below:

See a summary of the challenge for this CRM (customer relationship management) system
See an outline of our solution for this CRM (customer relationship management) system
See sample screenshots for this CRM (customer relationship management) system
See a summary of the technical approach for this CRM (customer relationship management) system

Experience by system, software and commissioning department in Manchester and the North-West
CRM (Customer Relationship Management) Order processing and order management Invoicing Credit control Contact management Intranet (general) Document management Barcoding Risk assessment Financial Security Sales Logistics Process control Statistics	Active Server Pages ASP.NET SQL Server Microsoft Word Microsoft Excel Microsoft Access ActiveReports	Sales and Marketing Accounts, Finance IT, Computing, Telecoms Production, Manufacturing HR, Human Resources, Personnel HSE, Health and Safety Library, Archiving, Document management All departments Research, analytical, statistics